FAQs

 

FAQs

Welcome to the Trends Fashion FAQs page! Here, you’ll find answers to commonly asked questions about orders, shipping, returns, and payments.

Orders

1. How can I place an order?
Placing an order is easy! Browse our collections, select your desired items, choose your size, and click “Add to Cart.” Once you’re ready, proceed to checkout and follow the prompts to complete your order.

2. Can I change or cancel my order after placing it?
Orders can only be changed or canceled within 1 hour of being placed. Please email us immediately at fashion.official.uk@gmail.com with your order number.

3. How do I check the status of my order?
You’ll receive an email with your tracking information once your order ships. You can also track your order by logging into your account on our website.

4. What if I receive the wrong item or a damaged product?
We’re sorry for the inconvenience! Please email us at fashion.official.uk@gmail.com within 7 days of receiving your order. Include your order number, a description of the issue, and photos if applicable.

Shipping

1. Do you ship internationally?
Yes! We ship worldwide. Shipping times and costs vary based on your location.

2. How long does shipping take?

3–10 business days

3. How can I track my order?
Once your order ships, you’ll receive a tracking number via email. Use this number to monitor your package’s journey.

4. What should I do if my package is delayed?
Shipping delays can happen due to customs or other unforeseen circumstances. If your package hasn’t arrived within the expected timeframe, contact us at fashion.official.uk@gmail.com for assistance.

Returns

1. What is your return policy?
We offer a 14-day Money Back Guarantee on eligible items. Items must be unworn, unwashed, and in their original condition with tags attached.

2. How do I start a return?
Email us at fashion.official.uk@gmail.com with your order number and reason for the return. Our team will review your claim within 2–3 business days and provide return instructions.

3. Who pays for return shipping?
The customer is responsible for return shipping costs and a 25% admin fee, which will be deducted from the refund total.

4. Are sale items or discounted items eligible for returns?
No, items purchased during a sale or using a discount code are final sale and not eligible for returns.

Payments

1. What payment methods do you accept?
We accept major payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Klarna (Buy Now, Pay Later options)

2. Is my payment information secure?
Yes! We use secure encryption technology to protect your payment details.

3. Can I use multiple payment methods for one order?
Unfortunately, we only accept one payment method per transaction at this time.

4. Why was my payment declined?
Payments may be declined for several reasons, such as incorrect billing details or insufficient funds. Please double-check your information or contact your bank for assistance.

Need More Help?

If you have additional questions, don’t hesitate to contact our customer service team!

We’re here to help you every step of the way.

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